Privacy Policy

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THE LYST Privacy Policy

Effective Date: 13 November 2024

Thank you for choosing THE LYST. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services and visit our website (thelystcompany.com).

By using our services, you consent to the practices described in this Privacy Policy. If you have questions or concerns about this policy, please contact us at privacy@thelystcompany.com.

1. Information We Collect

We collect personal information to provide you with high-quality hospitality concierge services, customised experiences, and membership benefits. The types of information we collect include:

• Personal Details: Name, address, phone number, email address, date of birth, and contact preferences.
• Payment Information: Payment details, including credit card information, billing address, and transaction history for processing memberships and services.
• Account Information: Membership tier, service preferences, and concierge requests.
• Usage Data: Information on how you interact with our website, including IP address, browser type, device information, and pages visited.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor activity on our website and gather insights to enhance your user experience.

2. How We Use Your Information

We use your information to provide, personalise, and improve our services. Specifically, we may use your data to:

• Facilitate your membership, manage accounts, and fulfil concierge requests.
• Process payments for membership fees and additional services.
• Communicate with you regarding updates, promotions, and customer service inquiries.
• Tailor our services to better meet your preferences and improve our website and services.
• Ensure the security of our platform and detect or prevent potential fraud.

3. Disclosure of Your Information

THE LYST respects your privacy and only shares your information as necessary, including:

• Service Providers: We may share information with trusted third parties, such as hotels, restaurants, and event organisers, solely to fulfil your requests and provide services.
• Payment Processors: Your payment information may be processed by secure third-party payment providers for membership fees and additional service charges.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our Terms of Service, or protect the rights and safety of our company, members, and the public.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no online service is completely secure. While we strive to safeguard your data, we cannot guarantee absolute security.

5. Your Rights

As a user of THE LYST, you have certain rights regarding your personal information:

• Access: You have the right to request a copy of your personal data held by us.
• Correction: If any information we have is inaccurate or incomplete, you may ask us to correct it.
• Deletion: In certain circumstances, you may request the deletion of your personal data.
• Objection and Restriction: You may object to or request the restriction of processing your personal data in specific situations.
• Data Portability: You may request a copy of your data in a commonly used format to transfer to another service provider.

To exercise these rights, please contact us at privacy@thelystcompany.com. We may request verification of your identity before processing certain requests.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and gather analytics data. You can modify your browser settings to refuse cookies; however, doing so may limit the functionality of our website.

For more information, please see our Cookie Policy here.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your own, where data protection laws may differ. In these cases, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from someone under 18 without appropriate consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@thelystcompany.com
• Address: THE LYST, Business Bay, Dubai, United Arab Emirates