Terms of Service

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THE LYST Terms of Service

Last Updated: 13 November 2024

Welcome to THE LYST! These Terms of Service (“Terms”) govern your access to and use of the services provided by THE LYST (“we,” “us,” or “our”), including our website (thelystcompany.com) and any related services we offer.

By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Overview

THE LYST provides luxury hospitality concierge services, including, but not limited to, event planning, exclusive membership benefits, access to special pricing for hotels, restaurants, beach clubs, spas, golf clubs, and bespoke experience curation (“Services”). The specific services available to you depend on your membership level and any additional agreements.

2. Eligibility

You must be at least 18 years old to use our Services. By agreeing to these Terms, you confirm that you are legally eligible to enter into this agreement.

3. Membership and Account

• Membership Levels: We offer various membership tiers (Silver, Gold, and Platinum), each providing different levels of access and benefits. Details and pricing for each membership tier are available on our website.
• Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. Please notify us immediately if you suspect unauthorised access.

4. Payments and Billing

• Membership Fees: Memberships are billed according to the chosen tier (e.g., monthly or annually). All fees are non-refundable unless otherwise specified under our refund policy.
• Additional Services: Certain experiences, events, or concierge requests may incur additional charges, which will be clearly communicated to you prior to service delivery.

5. Cancellation and Refunds

• Membership Cancellation: You may cancel your membership at any time through your account settings or by contacting support@thelystcompany.com. No refunds will be provided for the unused portion of the membership term.
• Service Refunds: Refunds for specific services or experiences are subject to our refund policy. Please refer to our Refund Policy here for more information.

6. Client Responsibilities

• Accurate Information: You agree to provide accurate, current, and complete information as necessary for THE LYST to provide you with our Services. This includes updating your contact information as needed.
• Compliance: You agree to comply with all applicable laws and regulations while using our Services. You may not use our services for any illegal activities.

7. Intellectual Property Rights

All content, branding, logos, designs, text, and materials available on our website and through our Services are the property of THE LYST. You may not reproduce, distribute, modify, or create derivative works from any materials found on our site or within our Services without prior written permission from THE LYST.

8. Limitation of Liability

To the fullest extent permitted by law, THE LYST and its affiliates, directors, officers, employees, agents, and licensors will not be liable for any indirect, incidental, punitive, or consequential damages, including, but not limited to, loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use our Services;
• Any unauthorised access to or use of our servers and/or any personal information stored therein;
• Any interruptions or cessation of transmission to or from our Services.

9. Termination

We reserve the right to suspend or terminate your access to our Services at our discretion if you violate these Terms or if we determine that your continued use of our services could pose a risk to other users or to THE LYST. Upon termination, any unused portion of your membership will not be refunded.

10. Changes to Terms

THE LYST may revise these Terms from time to time. The updated Terms will be posted on our website, and the “Last Updated” date at the top of this document will reflect the date of the most recent revisions. Your continued use of our Services constitutes acceptance of any changes to these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from these Terms or the use of our Services will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

• Email: support@thelystcompany.com
• Address: THE LYST, Business Bay, Dubai, United Arab Emirates